1. Do I have to sign a long-term contract to do business with 212 Answering Service?

No you don’t, and that is one of the advantages of doing business with 212 Answering Service. We intend to earn and keep your business over the long run. You reserve the right to cancel your service if you’re not happy with 212 Answering Service, providing you give us 30-day’s written notice. Your up-front costs are streamlined: deposits for your first 2 months of service, and a deposit for your last month of service. 212 Answering Service prices and plans are flexible.

2. Can I receive a 212 Area Code phone number?

Sure, providing they are still available. We realize the clout and appeal that comes with that 212 area code phone number. 212 Answering Service will do its best to get you one so you can position and advertise your business as a New York City business, even if you are based elsewhere.

3. Is the answering service provided by 212 Answering Service just for New York businesses or is it on a national basis?

212 Answering Service is a nationwide company. 212 Answering Service, though based in the heart of midtown Manhattan in New York, provides national telecommunication services to all its valued customers, wherever they are.

4. Can 212 Answering Service receive and forward my mail to me?

Absolutely we can. We provide mailing receiving and forwarding services. 212 Answering Service doesn’t just provide a PO Box Your business mailing address is an actual street address, so your total business image conveys the ultimate New York Look.

5. How does 212 Answering Service handle my business effectively, when they don’t know our business like we do?

Of course, no one knows your business like you do. However, at 212 Answering Service we make it a point to learn about your business: its hours, locations, general products & services info and have our customer service staff display relevant info on our monitors, so our operators have easy access to all of this information when needed..

6. Does 212 Answering Service provide all the phone equipment?

Absolutely, we have state-of-the- art equipment to handle all of your calls, at no additional cost to you. We even have back-up systems and technical support in the event of an emergency.

7. Does 212 Answering Service actually have a customer service and IT department?

Yes, and our support departments such as customer service and IT services, are available to you when you need them. In addition, we of course have a sales support system in place.

We assign an individual customer service representative to service you. We’ll take good care of you.

8. Can 212 Answer Service provide 24/7 coverage?

Absolutely! 212 Answering Service provides 24/7 coverage, 365-days a year if needed.

9. Are 212 Answering Service operators actually based in the US?

Yes, they are. All 212 Answering Service skilled and well trained operators, along with all support and management staff is based in the US. Our operators work out of our call center located in the heart of midtown Manhattan in New York City.

10. Is 212 Answering Service just an answering service?

No, we are absolutely much more than just an answering service. 212 Answering Service can provide an inbound and outbound call center, provide mail receiving and forward services, make telemarketing calls on your behalf, handle appointment setting and confirmation, provide fax to e-mail services, and much more.

11. Are you PCI Compliant ?– The Gold Standard for Call Center Security

1-800 We Answer is one of a few PCI certified Call Centers in the United States. SecurityMetrics ® Site Certification Vulnerability Scans are performed at regular intervals throughout the year,ensuring security standards are maintained for all electronic transactions and transmissions. 1-800 We answer is setting the gold standard for security in the Call Center Industry.