212 Medical Answering Service has almost 40 years of experience in professionally answering telephone calls for physicians in private practice, hospitals, health care agencies and health care service providers throughout the New York Metropolitan Area.

When you choose a local New York medical answering service, like 212 Answering Service, you’re making a positive difference in the welfare of your patients. Medical professionals need to make careful decisions when hiring a health care answering service. Choosing the wrong telephone service provider can be detrimental to not just your callers’ health, but to the health and well being of your practice.

Choose your medical answering service provider wisely.

If your current medical answering service is misrouting your incoming emergency telephone messages, you’re experiencing the #1 complaint against our industry. 212 Medical Answering Service is determined to gain back your confidence and trust. 212 Medical Answering Service understands that a missed emergency message can lead to more serious issues for your caller than lost time. 212 Medical Answering Service understands that wasted time can seriously affect your patients’ health.

Hundreds of doctors in private practice across New York City have chosen us to be their local medical answering service. 212 Medical Answering service clients recognize that we share their professional concerns and compassion. Clinics and hospitals throughout New York trust us with routing their incoming phone calls to the correct department or professional. 212 Medical Answering Service strives for higher goals in the medical answering service industry.

212 Medical Answering Service believes:

212 Medical Answering Service selects professional telephone operators with extensive customer service backgrounds, including operators with experience in working in the healthcare industry. Each 212 Medical Answering Service operator receives 40 hours of individual training before answering our clients’ calls. Live operators are always available to assist your patients, but 212 Medical Answering Service also offers a voicemail-first option that records your routine messages and only routes emergency requests to a live operator. Our operators are assisted by software that coordinates the schedule information that they need to dispatch messages appropriately to the correct on-call physician. After our operators answer an emergency call, a supervisor manually reviews the information to ensure that the call was handled accurately and that the correct medical professional has been contacted. Our medical answering service clients have many different options of receiving and retrieving their routine and emergency medical messages, including live telephone calls placed by our operators, patching calls to your office telephone line or mobile phone, or by page or AlphaPage ®, or instant messaging.

212 Medical Answering Service offers affordable 24-hour care

212 Medical Answering Service can be there to speak with your patients 24 hours a day, 7 days a week, 365 days a year. We staff our call center so that we can answer your telephone calls during off-peak and overnight shifts, and we can also assist your practice during your regular office hours. Our operators and supervisors work on-site in our New York City offices. Emergency notification protocols and staff rota can be arranged and changed by contacting us, any time.

When physicians choose a local answering service, they expect to receive the best customer care and personalized support from a company they trust.  However, not all local answering service providers can deliver 212 Answering Service’s unique combination of value, experience and quality. 212 Medical Answering Service offers a higher-caliber local answering service experience at a very competitive price.  Contact us today to find out more about how 212 medical answering service can provide professional patient communication support for your practice or facility.